I'm so sorry you're having trouble. Let's see if we can get your issue resolved.
1) Open Just Ahead
2) Tap on Play a guide. Do you see your guide on this list?
If not, follow the instructions below titled "Download Guide."
If you do see your guide follow the instructions below titled "Guide Already Downloaded."
Download Guide
- Tap Find a guide
- Tap on the guide you'd like to purchase
- On this screen you should see a button listing the price of the guide and a button that says download sample.
- Tap the price of the guide, it will then say buy. Tap buy. Enter your login information. Once the purchase is completed the guide will then start downloading and you'll see a progress bar proceed as the guide is downloaded. Once it's downloaded you can open the guide by tapping on it and following the directions.
- Once you see the map screen your tour is running and audio will start playing as you drive past the blue markers on the map.
Guide Already Downloaded
- Tap on the guide you'd like to purchase
- On this screen you should see a button listing the price of the guide and a button that says Open Sample.
- Tap the price of the guide, it will then say buy. Tap buy. Enter your login information. Once the purchase is completed the guide will then start downloading and you'll see a progress bar proceed as the guide is downloaded. Once it's downloaded you can open the guide by tapping on it and following the directions.
- Once you see the map screen your tour is running and audio will start playing as you drive past the blue markers on the map.